FAQ

You've got questions, we've got answers!

What if I need to modify my order?

Please call our Customer Service Department at +1 (561) 781-0571 for further assistance.

What if I need to change my shipping address?

Please call our Customer Service Department at +1 (561) 781-0571 to modify your shipping address.

Can I get same day delivery?

For same day shipping, all orders must be placed before 8 a.m. PST Monday thru Friday. Orders placed over the weekend will ship on Monday. Please allow 1 additional business day for delivery for orders placed after 8 a.m. PST.

Do you ship worldwide?

International shipments may be subject to customs processing and additional charges. Oxiline is not responsible in any way to cover such costs. The customer is responsible for customs clearing/duties, and local taxation.

Customs policies vary from country to country, therefore you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.

Which payment methods are accepted?

Visa – American Express – Mastercard – Discover – Paypal

How do I return my order?

If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price.

Please call our Customer Service Department at +1 (561) 781-0571 for further assistance.

Still have a question?

Please contact us for more information.

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