FAQ

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Do you accept FSA or HSA payments?

Yes all our products qualify for purchase with your Health Savings Account (HSA) and Flexible Spending Account (FSA).

What does lifetime warranty cover?

Oxiline sells its products with the intent that they are free of defects in manufacture and workmanship for life. Oxiline warrants that its products will be free of defects in material and workmanship under normal use and service. To obtain warranty service on your Oxiline product, contact a Consumer Relations representative for assistance. Please make sure to have the model number of the product available.

What is the difference between each Oxiline pulse oximeter?

Pulse 7 Pro

This pulse oximeter has an LED display and provides readings for SpO2, heartbeats per minute and perfusion index. 

  • The Pulse 7 Pro has an Oxiline VTEC™ A7 Sensor. It includes 2 AAA batteries, lanyard and user manual.  

Pulse 9 Pro

This pulse oximeter has an OLED display and provides readings for SpO2, heartbeats per minute, perfusion index and also includes a plethysmograph (SpO2 Waveform).

  • The Pulse 9 Pro has an Oxiline VTEC™ A9 Sensor. It includes 2 AAA batteries, lanyard and user manual.  

Pulse X Pro

This pulse oximeter has an OLED display and provides readings for SpO2, heartbeats per minute, perfusion index and also includes a plethysmograph (SpO2 Waveform).

The Pulse X Pro also features bluetooth connectivity for smartphones and connects to the Oximeter Store App which is available for Apple and Android devices. With the App you will be able to view live readings, store past readings and export them in csv format. 

  • The Pulse X Pro has an Oxiline VTEC™ AX Sensor. It includes 2 AAA batteries, lanyard and user manual.  
What's included in the pulse oximeter box?

Each pulse oximeter box includes the device, 2 AAA batteries, lanyard and user manual.

What is the smartphone app for the Pulse X Pro?

The Pulse X Pro also features bluetooth connectivity for smartphones and connects to the Oximeter Store App which is available for Apple and Android devices. With the App you will be able to view live readings, store past readings and export them in CSV/PDF format. 

What is the difference between each Oxiline blood pressure monitor?

Pressure 7 Pro

  • VIBRA™ T7 Sensor
  • 4x AA Batteries
  • LCD Display

Pressure 9 Pro

  • VIBRA™ T9 Sensor
  • USB or 4x AAA Batteries
  • WHO Color LCD Display

Pressure X Pro

  • VIBRA™ TX Sensor
  • USB or 4x AA Batteries
  • WHO LCD Display
  • Bluetooth Connectivity
  • Personal Health App
What size is the arm cuff for the Pressure Pro blood pressure monitors?

All Pressure Pro models includes a cuff that fits arms with a diameter of 8.6” - 14.2” (inches).

What if I need to modify my order?

Please call our Customer Service Department at +1 833-OXILINE for further assistance.

What if I need to change my shipping address?

Please call our Customer Service Department at +1 833-OXILINE to modify your shipping address.

Can I get same day delivery?

For same day shipping, all orders must be placed before 8 a.m. PST Monday thru Friday. Orders placed over the weekend will ship on Monday. Please allow 1 additional business day for delivery for orders placed after 8 a.m. PST.

Do you ship worldwide?

International shipments may be subject to customs processing and additional charges. Oxiline is not responsible in any way to cover such costs. The customer is responsible for customs clearing/duties, and local taxation.

Customs policies vary from country to country, therefore you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.

How do I return my order?

If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. You have 30 days from the delivery date to be eligible for an exchange or refund.

To begin processing a return please send an email to support@oxiline.shop including the order number, name on file and reason for return.

Still have a question?

Please contact us for more information.

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